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You're stuck on a task and the guides didn't answer it.
- Keel or Airgent
- Your clinic's name and your role in Keel
- What you were trying to do
- The guide you already tried
- The screen you were on and what you pressed
- Your device and browser
Report a problem
Something isn't working the way the guide says it should.
- Keel or Airgent
- Your clinic's name and your role in Keel
- The screen you were on and what you pressed
- The exact message on the screen, word for word
- The date and time it happened
- What you expected to happen
- Your device and browser
- For an agent: call or WhatsApp, and the time of the conversation
Request missing documentation
You looked for a guide and it isn't here.
- Keel or Airgent
- What you were trying to do
- The words you searched
- The page you came from
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Describe the problem without them. We'll ask if we need more.
- Patients' names or phone numbers
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Search the Help Center first, or use Ask AI. If the guides don't answer it, message us and choose what you need.
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How Airgent handles personal data is set out in the Privacy Policy, the Terms of Service, the Data Processing Agreement and the list of Sub-processors.
to make a privacy request or raise a grievance, write to the Grievance Officer at
privacy@airgent.ai, as the Privacy Policy explains. That address is for privacy
matters only. For help with Keel or Airgent, use the routes above.
Not published yet
Some guides aren't in the Help Center yet. If a link brought you here, the guide it points to is one of them. They include:
- Recall, for following up with patients who are due back
- Connecting your business profile
- Insights about your clinic's activity
- Videos and walkthroughs
- Guides for setting up and changing your Airgent agents
Browse what's here in Keel help or Airgent help, or ask for the guide you need.