Reschedule an appointment

Move a booked appointment to a new date and time with the same doctor, and check it moved.

KeelFront DeskDoctorOwnerguideChecked 2026-10-10

Purpose

Move a booked appointment to a new date and time. The patient keeps the same doctor and the same services, and the old time is freed for someone else.

Before you start

the clinic Owner, Doctor and Front Desk roles can reschedule.

you can only move a visit that is still booked. A finished, cancelled or no-show visit can't be moved.

know the doctor's hours for the new day. A move outside them is refused.

Steps

Step 1: Open the visit

Doon Appointments, select the patient's visit. Or on Calendar, select the visit, then Open full visit →.

You'll seethe visit page with Reschedule.

Step 2: Choose the new time

Doselect Reschedule, set New date and time, then select Reschedule.

You'll seeAppointment rescheduled.

Keel's own reminder schedule follows the new time. Keel doesn't message the patient about the move, so tell them the new time yourself.

Step 3: Check it moved

Dolook at the visit page.

You'll seethe new date and time under When.

Sothe patient is booked at the new time, and the old time is free.

Result

You'll seethe visit at its new time on Appointments and Calendar.

If it doesn't work

If you see: No Reschedule on the visitThe visit is no longer booked, or your role can't change visits. Ask someone with the Owner, Doctor or Front Desk role.
If you see: Could not reschedule. Try again.Trying again won't help if the new time is outside the doctor's hours or overlaps another of their visits. Pick another time (why a slot is missing).
If you see: Could not reach the server. Check your connection.Check your connection, then open the visit again to see which time it shows before you retry
If you see: You dragged it on Calendar, selected Move, and it's back at the old timeThe move was refused, usually because the new time is outside the doctor's hours. Use Reschedule on the visit page with a time inside their hours.
If you see: On Calendar: This overlaps another appointment for the doctorPick a free time
Working: The new time shows under When on the visitDone

Limits

rescheduling keeps the same doctor. Changing the doctor from Reschedule is not available.

you can also drag a visit on Calendar to move it. Check it stayed at the new time.

when a patient asks an agent to move a visit and your clinic confirms changes itself, the request waits in Inbox under Handed over, marked Move the visit. Make the change here first, then mark it done there.

Verification details

Checked against the Keel product source and in the live product on 2026-10-10. The Calendar's own help text on opening a visit and dragging it to a new time was observed. Opening a visit, the Reschedule sheet, moving a visit on Calendar and the refusal messages were not exercised.