Book a walk-in or remote consultation where supported
Book a patient who is at the desk now, or mark a booking as a video visit, and know what each option does.
Purpose
Use this when a patient is at the desk and wants to be seen today, or when a booked visit will happen over video. Both use the same Book a visit form as a normal booking, with a different choice under When.
Before you start
the clinic Owner, Doctor and Front Desk roles can book.
a patient who is already booked doesn't need a walk-in. Check them in instead.
Steps
Step 1: Open Book a visit
Doselect New appointment in the top bar, or + Walk-in on Appointments.
Dochoose the patient under Patient.
You'll seeBook a visit.
Step 2: Choose Walk-in
Dounder When, select Walk-in.
You'll seeNo slot — joins the live queue now, and no date or time to pick.
Sothe visit is booked for now, not for a later time.
check that Walk-in is selected even if you came from + Walk-in. The form can open on
Scheduled.
Step 3: Choose the doctor and services
Doselect the doctor under Doctor, then tick the services under Services.
a walk-in isn't checked against the doctor's hours, because the patient is already here.
Step 4: Book the walk-in
Doselect Book visit once.
You'll seeAppointment booked. The form stays open.
Sothe walk-in is saved. Select Book visit again only for a different patient, or you'll book them twice.
check the patient in when they're ready to join the doctor's line (next guide).
Step 5: Book a video visit
Dounder When, select Video, pick the date and time, then choose the doctor and services and select
Book visit.
You'll seeAppointment booked., then the visit page.
Sothe visit is saved as a video visit at that time.
the doctor's hours are checked just as for an in-person visit.
Result
You'll seea walk-in on Appointments for today, with the doctor you chose.
You'll seea video visit on Appointments on the day you picked.
If it doesn't work
- If you see: Date and time pickers under WhenScheduled or Video is selected. Select Walk-in (step 2).
- If you see: Book visit stays unavailableChoose a doctor and add a service, or follow the line under the button (why booking was refused)
- If you see: You're not sure the walk-in savedLook for the patient on Appointments for today before booking again (check before retrying)
- Working: Appointment booked.Done. Check the patient in when they're ready.
Limits
creating or sending a video link from Keel is not available yet. Agree with the patient
how you'll connect before the visit.
your Front Office agents can't book video visits.
a walk-in still needs a doctor. Booking without one is not available.
Checked against the Keel product source and in the live product on 2026-10-10. The Walk-in and Video choices on Book a visit and the + Walk-in button on Appointments were observed. Selecting Walk-in or Video, where + Walk-in opens, and booking a walk-in or video visit were not exercised.