Check in a patient
Mark a booked patient as arrived, so they join the doctor's waiting line and get a token.
Purpose
When a booked patient arrives, check them in. They join the doctor's waiting line with a token, and the doctor sees them under Waiting.
Before you start
check-in is used when Reception desk is on in Settings › Clinic. When it's off, there's no
check-in step: the doctor starts the consult in one tap.
the Front Desk, the Doctor and the Owner can check patients in. Finance can't.
the patient needs a booking. For someone who walked in, use + Walk-in first.
Steps
Step 1: Find the patient
Doselect Appointments.
You'll seeToday's clinic, with a column for each doctor showing how many are waiting and in. Each card
shows the patient, the reason for the visit and a status such as Scheduled or Confirmed.
Step 2: Check them in
Doon the patient's card, select Check in.
You'll seePatient checked in. and the card's status changes to Waiting.
Sothe patient is now in the doctor's line.
you can also open the appointment and select Check in there.
Step 3: Check their token
Doopen the appointment.
You'll seeToken followed by the patient's number, for example #4.
before check-in the same place reads None minted.
Result
You'll seeon Today, the patient moves into the Waiting group of the doctor's queue.
If it doesn't work
- If you see: No Check in; the card offers Start consult → insteadReception desk is off, so there's no check-in step (see also)
- If you see: No button on a Scheduled cardYour role can't check patients in. Ask the Owner (if something's wrong).
- If you see: Couldn't put this visit in a queue. Check it has a doctor and that they're sitting today, then try again.Check the booking names a doctor who has hours today, then try again
- If you see: This visit has no doctor, and this centre runs more than one line. Re-book it with a doctor to check in.Re-book with a doctor, then check in
- If you see: That slot was given away after they left. Re-book them to check in.Book the patient again, then check in
- If you see: On the appointment, a greyed Open today's sittingCheck the patient in from Appointments (step 2), or ask the doctor to press I'm here on Today
- If you see: Could not check in. Try again.Try again
- Working: Patient checked in. and WaitingDone
Limits
with Reception desk off, no token is issued and waiting time isn't tracked.
patients checking themselves in over WhatsApp is not available yet. See Check in through
supported messaging.
Checked against the Keel product source and in the live product on 2026-10-10. The Reception desk setting and the Appointments page with Today's clinic, + Walk-in and + Book were observed. Checking a patient in, the token, the refusals and the Doctor and Finance views were not exercised.