Undo an accidental sitting end
Reopen a sitting you ended by mistake, within 10 minutes, and bring your waiting patients back into your line.
Purpose
If you ended your sitting by mistake, you can take it back. Your sitting reopens, and the patients who were waiting come back into your line.
Before you start
you have 10 minutes from when you ended.
only you can undo your own end. The desk can't reopen your sitting for you.
the undo works only if nothing has changed since: none of those patients has been dealt with
elsewhere, and no new sitting has started.
Steps
Step 1: Take the end back
Doright after you end, under DAY ENDED, select I ended by mistake.
You'll seeReopening…, then You're back in. and how many patients are back in your line.
Sothe desk is sending patients in to you again.
if it stops partway, select the same button again to finish.
Result
You'll seeON THE FLOOR and End sitting, as before you ended.
a patient whose slot was given away while you were closed can't come back. Keel tells you how
many.
If it doesn't work
- If you see: TOO LATE · Too long ago to take back.More than 10 minutes have passed. Your sitting stays closed.
- If you see: MOVED ON · The day has moved on.Something changed since you ended. Open a new sitting with I'm here if you're back (if something's wrong).
- If you see: HOURS OVER · Your hours today are over.There's no sitting left to reopen today
- Working: You're back in.Done
Limits
after any refusal, nothing has been changed and your sitting stays closed.
Checked against the Keel product source and in the live product on 2026-10-10. No step on this page was observed. Ending a sitting, I ended by mistake and its refusals were not exercised.