Work through the waiting room
See who is waiting for each doctor, how long they've waited, and clear anyone who left without being seen.
Purpose
Once patients are checked in, keep an eye on each doctor's line: who is waiting, for how long, and who has gone. This guide is for the desk. The doctor opens the next patient from Today.
Before you start
patients appear as waiting only after they're checked in.
this uses Appointments for the whole clinic and Today for one doctor's queue.
Steps
Step 1: See who is waiting
Doselect Appointments.
You'll seea column for each doctor, headed with counts such as 2 waiting · 1 in. Waiting patients show
Waiting, Called in or Deferred.
Step 2: Show only arrived patients
Dounder Patient flow, select the Arrived stage.
You'll seeonly the patients who have arrived and not yet gone in. Select the stage again to show everyone.
switch to summary for counts of Booked, Waiting, In consult, Done and No-show.
Step 3: Check how long they've waited
Doon Today, select the progress bar to open the doctor's queue.
You'll seeunder Waiting, each patient with how long they've waited, for example Waiting 12m.
Step 4: Record a patient who left
Doopen the patient's appointment, select No-show, then confirm in End this visit.
You'll seethe patient's status changes to No-show.
Sothey leave the line and are counted as a no-show.
No-show appears only once the booked time has passed.
Result
You'll seeeach doctor's line shows only the patients who are really there.
Sothe waiting counts match who is really in the waiting room.
If it doesn't work
- If you see: A patient who has arrived still shows ScheduledCheck them in (before this)
- If you see: Nothing in this stage right now.Select the stage again to clear the filter (step 2)
- If you see: No appointments for the day you pickedCheck the period and date at the top, or select Today
- If you see: No No-show on the appointmentWait until the booked time has passed (step 4)
- Working: Each column shows the right waiting countDone
Limits
there's no button to set Called in or Deferred.
anyone still waiting when the doctor ends the sitting is recorded as having left without being
seen. Check with the doctor before they end it.
Checked against the Keel product source and in the live product on 2026-10-10. The Patient flow section, the no-show line and the empty-day message on Appointments were observed. Doctor columns with waiting patients, filtering by stage, the summary counts, the Today queue and recording a no-show were not exercised.