Update practice details safely
Know what changes for patients, agents and your team before you edit your clinic's name, hours or timezone, or flip a clinic-wide switch.
Purpose
Your clinic's details are live. Agents read your hours to patients, patients see your name, and Setup checks your details. This guide shows what each change does, so you change only what you mean to.
Before you start
only the clinic Owner can make these changes. They apply to the clinic named at the top of
the Clinic page.
everything here is on the Clinic page: open Settings, then select Open on the Clinic
card.
Steps
Step 1: Change hours without closing days by mistake
Dounder Opening hours, change only the days you mean to. Untick Open only for a day the clinic is
really closed. Before you close a day, check the appointments already booked on it.
SoKeel saves all seven days together, so a day left unticked is saved as Closed and agents won't book
patients on it.
a closed clinic day also limits when doctors can be booked that day.
Step 2: Check name, timezone and GSTIN
Dochange Clinic name, Timezone or GSTIN only if they're wrong.
Sopatients see the clinic name on bookings, notes and messages.
Keel uses Timezone for appointment times, reminders and reports, and GSTIN on invoices.
Step 3: Save and confirm
Doselect Save changes, then open Setup and look at Practice.
You'll seeSaved., then Specialties, Address and hours and GSTIN still ticked on Setup.
Soif you removed something, its Setup step goes back to Not started.
Step 4: Change a clinic-wide switch
Dounder Clinic settings, flip Reception desk or Voice scribe only when you mean to change how the
clinic works.
You'll seeOn or Off under the switch. It saves straight away, with no Save button.
Sowith Reception desk off there's no check-in step, so no token is issued and waiting time isn't tracked.
keep Voice scribe on while your doctors use Scribe.
How long is a typical visit? has its own Save.
Result
You'll seeSaved. beside Save changes, or the switch showing the new On or Off.
Soafter you save, agents use the new hours and patients see the new details.
If it doesn't work
- If you see: A switch flips back with Only the clinic owner can change this setting.Ask your Owner (unavailable actions)
- If you see: This clinic is not active, so settings cannot be changed.The clinic is paused or closing. Reload the page: the Owner sees Reactivate clinic
- If you see: A switch flips back with Could not save the setting. Try again in a moment.Flip it again
- If you see: You have been signed out. Sign in again to change this.Sign in again, then repeat the change
- If you see: A Practice step on Setup is back to Not startedAdd back what you removed (step 3)
- If you see: Setup shows GSTIN did not go throughRead the reason, correct GSTIN, save, then select Retry on Setup
- Working: Saved.Done
Limits
Account & lifecycle, at the bottom of the Clinic page, holds Pause clinic and
Close account. They stop the clinic. Don't use them to edit details.
note the old values before you change anything, so you can put them back.
Checked against the Keel product source and in the live product on 2026-10-09. The Clinic page with its switches, visit length, Account & lifecycle section and Save changes button was observed. Saving, flipping a switch and the messages they show were not exercised.