Understand why clinic access was removed
What "You don't have access to a clinic" means, and how to get back in.
Purpose
Use this when Keel shows You don't have access to a clinic. after you sign in. It means your account is signed in, but no clinic currently lets you in.
Steps
Step 1: Read the message
You'll seeSIGNED IN · NO CLINIC ACCESS, then You don't have access to a clinic. and your email
address, saying it was removed from its clinic, or hasn't been added to one yet.
Soyour sign-in worked. Your clinic has removed you from its team, or hasn't added this address yet.
don't create a new clinic. A new clinic won't contain your team, patients or history.
Step 2: Ask your clinic to add you back
Docontact your clinic's Owner and give them the email address shown on the screen.
Soyour clinic decides who has access, so they're the ones who can add you back.
Step 3: Sign in again
Doselect Sign out. When your Owner confirms you're added back, sign in with the same email address.
You'll seeToday, with your clinic's name in the top bar.
Result
Soyou're back in the same clinic, with the role your Owner chose when adding you.
If it doesn't work
- If you see: You don't have access to a clinic. againCheck you signed in with the address your Owner added (step 2)
- If you see: This clinic is pausedYour access wasn't removed. Your clinic owner has paused Keel, so contact them to resume
- If you see: This clinic is closingYour access wasn't removed. Your clinic owner has closed the clinic, so contact them if this was unexpected
- If you see: Set up your clinicYou're signed in with an address no clinic knows. See Join your team
- Working: Today with your clinic's nameDone
Limits
Keel doesn't show you why you were removed. Only your clinic can tell you.
Checked against the Keel product source and in the live product on 2026-10-09. Who can add and remove team members was observed in Settings. The no-access, paused and closing screens and being added back were not exercised.