Recover a sign-in problem
Work through the sign-in messages in order, from a missing code to a clinic you can't open.
Purpose
Use this when you can't get into Keel. Work down the list in order and stop at the first row that matches what you see.
Checklist
- If you see: No Continue with Apple buttonIt appears only on a Mac, iPhone or iPad. Use Continue with Google or an email code (sign in)
- If you see: That doesn't look like a valid email.Retype your address, then select Email me a code
- If you see: No code in your inboxCheck the address after We sent a 6-digit code to. If it's wrong, select ← Use a different email. If it's right, check your spam folder, then select Resend code
- If you see: No code, and you first signed in with Apple and hid your emailThe code may not arrive. Select Continue with Apple instead
- If you see: Enter the 6-digit code from your email.Type all six digits, then select Verify & sign in
- If you see: That code is wrong or expired. Check it, or resend a new one.Select Resend code and use only the newest code
- If you see: That sign-in link expired or was already used. Request a new one.Open the sign-in page again and choose a sign-in method
- If you see: Sign-in is temporarily unavailable. Try again shortly.Wait a few minutes and try again
- If you see: We couldn't finish signing you in. Try again. or Sign-in failed. Try again.Try again. If it repeats, use a different sign-in method with the same email address
- If you see: Set up your clinic, but your clinic invited youDon't fill it in. Follow Join your team
- If you see: You don't have access to a clinic.Follow Understand why clinic access was removed
- If you see: You still can't sign in after trying another methodReport a problem. Never send a sign-in code
- Working: Today, with your clinic's name in the top barYou're in
Checked against the Keel product source and in the live product on 2026-10-09. The sign-in options were observed. The messages in this checklist and the email code steps were not exercised.