Why an agent cannot offer a service

• If you see: VIEW ONLY at the top of the rate cardOnly the clinic Owner can fix services. Ask the Owner (Resolve an unavailable action).
• If you see: Off — nobody can book itSwitch the service on (Retire a service, step 3)
• If you see: No price set — agents can't quote itAdd a price (Create or edit a service, step 3)
• If you see: No description — agents can't match itAdd a description (Create or edit a service, step 3)
• If you see: Writing what the AI understood…Wait a few minutes. If it stays, use Check the next few or Try again (Maintain the rate card, step 3)
• If you see: Couldn't write the read-back — try againOpen the read-back and select Try again (Review and approve, if it doesn't work)
• If you see: Needs your reviewRead and approve what the AI understood (Review and approve, step 4)
• If you see: Same name as another service — agents can’t tell them apartRename one, or switch one off (Create or edit a service, step 3). If it adds until the patient picks a doctor, it only matters before a doctor is chosen.
• If you see: Can't tell if agents can offer this — reload the pageReload the page
• If you see: No doctor can perform this — agents can't book itSelect Choose who does › and tick at least one doctor (Choose which clinicians provide a service)
• If you see: Past the 200-service limit — agents never see this oneSwitch off services you no longer offer (Retire a service)
• If you see: The approved wording can't be read — approve it againOpen the read-back and approve it again (Review and approve, step 4)
• If you see: Agents aren't offering this — check your service countSwitch off services you no longer offer (Retire a service). If it stays, report a problem.
• Working: Agents can offer thisThe service passes for the clinic. Now check the doctor (row 12).
• If you see: In the doctor's view: the doctor's name, then doesn't perform thisUnder SHOWING, select the doctor and tick the service (Choose which clinicians provide a service, step 5)
• If you see: In the doctor's view: the doctor's name, then performs this, but and a reasonGo back to Everyone and fix the service from row 2
• Working: In the doctor's view: Agents can book this with the doctor's nameThe rate card is done. Now check the doctor's hours (row 14).
• If you see: No free times are offered with the doctorSet their hours (Set clinician availability), then see Why a slot is missing
• If you see: Hours are set, but a patient's request still isn't matchedCheck what the agent handles on that channel (What the WhatsApp agent can handle, What the voice agent can handle)

Good to know: rows marked 10 come from the agents' own check, so any one of them can appear once rows 2–9 pass.

Good to know: Agents can offer this is the agents' own answer, not just a check that the form looks complete. A service can read Agents can offer this for the clinic and still not be bookable with one doctor.