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‹ Keel · Settings and integrations

Create or edit a service

Change a service's name, description, price, category or length, and know which changes need your approval again.

KeelOwnerguideChecked 2026-10-09

Purpose

Use this when a service on your rate card needs a new price, name, description, category or length. Some changes send the service back for your approval before agents offer it again. This guide shows which ones.

Before you start

to add a new service, follow Make a service bookable. It covers adding the service and approving it.
only the clinic Owner can change services. Everyone else sees the rate card marked VIEW ONLY.
services are edited for the whole clinic, so keep SHOWING on Everyone.

Steps

Step 1: Open the service

Doon Today, select Rate card, then select the service.
You'll seethe service's Name, Description, Category, How long, Price and Who performs it, and an Edit service button.

Step 2: Open the edit form

Doselect Edit service.
You'll seethe same fields, ready to change, with a note above Save changes saying which changes need approval again.

Step 3: Change the details

Dochange what you need: Service name, Description, Consultation or Procedure, How long or Price.
Soa new price, category or length takes effect without a new approval. A new name or description doesn't.
a price of ₹0 shows ₹0 — this service will book as free, and the rate card lists it as Free.
How long takes whole minutes from 1 to 1440. Leave it empty to use the clinic default.

Step 4: Save your changes

Doselect Save changes.
You'll seeService updated.
You'll seeif you changed the name or description, the row shows Writing what the AI understood… and then Needs your review.
Soagents stop offering the service until you approve the new wording. See Review and approve the agent's service description.

Result

You'll seethe rate card shows the new details, and the row's status line says whether agents can offer it.

If it doesn't work

  • If you see: No Edit service button, and "A service belongs to the whole clinic…"Switch SHOWING to Everyone
  • If you see: No Edit service button, and "Prices and services are set by the clinic owner."Ask the clinic Owner to make the change
  • If you see: Save changes can't be selectedFill in Service name, enter a valid Price, and use whole minutes in How long
  • If you see: Could not save the service. Try again.Try again. Your changes weren't saved.
  • If you see: Same name as another serviceGive one of them a different name (step 3)
  • Working: Service updated.Done. Check the row's status line.

Limits

a service can't be deleted. Switch it off instead (Retire a service).
a description can be up to 2000 characters.
each clinic has one rate card. Different prices for different doctors are not available.
Who performs it appears only when your clinic has more than one doctor.
Verification details

Checked against the Keel product source and in the live product on 2026-10-09. The Rate card link on Today, the service details, the add-service fields, the View only mark for non-owners and the Free label were observed. The edit form, saving a change and the error messages were not exercised.