Set clinician availability
Set each doctor's weekly hours and time off, so agents and the desk can book them only when they're in.
Purpose
The phone and WhatsApp agents offer a doctor only the times inside that doctor's own weekly hours. A doctor with no hours set can't be booked by an agent at all. This guide sets one doctor's weekly hours and adds time off.
Before you start
the Owner and Front Desk can set any doctor's hours. A Doctor can set only their
own.
set your clinic's opening hours first. A doctor's hours only count inside them.
Steps
Step 1: Open Hours & availability
Doopen Settings, then Hours & availability. From Calendar, you can also select Hours.
You'll seeHours & availability, with a Weekly hours card and a time off section.
Step 2: Choose the doctor
Dounder EDITING, select the doctor.
You'll seethat doctor's weekly hours and upcoming time off.
a Doctor doesn't see EDITING. The page opens on their own hours.
Step 3: Set weekly sessions
Doswitch on each day the doctor works and set the start and end times. For a morning and evening
split, select + window and set the second session. Select × to remove a session.
You'll seea day you switch on starts at 09:00 to 13:00. A day that's off shows Closed.
Soagents offer this doctor only times inside these sessions.
Step 4: Save the hours
Doselect Save hours.
You'll seeHours saved.
weekly changes aren't kept until you select Save hours.
Step 5: Add time off or one-offs
Doselect + Out of office for whole days away, + Block time for part of a day, or + Extra hours for
an extra session on one date. Set the date and times, add a note if you want one, then select Add.
You'll seethe entry listed under Time off & one-offs, tagged OFF, BLOCK or EXTRA.
SoOFF and BLOCK take that time away from the doctor's week. EXTRA adds time on that date only.
entries save as soon as you select Add. Select × on an entry to remove it.
Result
You'll seeon Calendar, show only this doctor. Their hours are unshaded, time off is hatched, and the
hint reads Shading: followed by the doctor's name.
Soagents can now offer this doctor times inside these hours, minus time off and existing bookings.
If it doesn't work
- If you see: Hours & availability isn't available to youFinance can't edit hours. Ask the Owner or Front Desk.
- If you see: You can only edit your own hours.A Doctor can change only their own hours. Ask the Owner or Front Desk.
- If you see: Sessions on the same day overlap. Adjust the times.Change or remove one session (step 3)
- If you see: End must be after start.Fix that session's times (step 3)
- If you see: Pick a start and end time.Add both times to the block or extra hours (step 5)
- If you see: When booking: NO SCHEDULE YET, the doctor "has no schedule set up"Set and save their weekly hours (step 3)
- Working: Hours saved.Done. If a time still isn't offered, see Why a slot is missing.
Limits
a doctor's hours outside your clinic's opening hours are never offered.
one out-of-office entry covers at most 60 days. Add a second entry for a longer absence.
the list shows only time off from today onward.
the same weekly hours repeat every week. Use one-offs for anything that changes.
Checked against the Keel product source and in the live product on 2026-10-09. Opening Hours & availability, choosing the doctor, the weekly hours and time off sections and the Save hours button were observed. Switching a day on, saving, adding time off and the error messages were not exercised.