Recover from interrupted recording

• If you see: You haven't left the page yet, and the browser asks before leavingStay on the page. Leaving loses the recording captured so far.
• If you see: The screen says CAPTIONS STOPPEDIt's still recording. Carry on, then end the consult as usual.
• If you see: The screen says The save didn't go through.The recording is safe on this device. Select Try again.
• If you see: You're on the same device and browser you recorded onThe backup is only on that device. Reopen the consultation there.
• If you see: You've reopened the consultationIn Scribe, find the patient under YOUR DAY marked NOT FINISHED and select Continue. Or open the appointment and select Resume recording.
• If you see: Recover this recording?Select Finalize note to write the note from the saved audio.
• If you see: This recording is missing a speakerNo note can be written from it. Select Keep the recording. Writing the note by hand on the web isn't available yet (Write a note manually).
• If you see: Nothing was recordedNo audio reached the device. Select Start a new recording.
• If you see: This recording could not be readSelect Try again. If it keeps failing, don't start a new recording on this device. Ask for help first.
• If you see: That consultation is still recording on another deviceStop the recording on that device first.
• Working: The note is being writtenDone. Understand capture, upload and draft processing

Good to know: recover soon. An unfinished recording left on a device can be removed after about four hours. If you choose Keep the recording, it stays on the device for a day, then goes.

Good to know: Delete recording asks again before it acts. The copy on the device is the only one, so deleting it leaves nothing.

Good to know: in a private or incognito window the backup is kept only in memory, so a closed tab can't be recovered.