Record your first consultation
Open Scribe, choose the patient, confirm consent, record the visit and end it to get a draft note.
Purpose
The scribe listens to the consultation and writes a draft note for you to review. This guide records one visit from start to finish on the web.
Before you start
always get the patient's consent before you start. Start from the Scribe screen, which asks
you to confirm consent — starting from an appointment begins recording straight away. You confirm it
in step 3.
your clinic's Voice scribe switch is in Settings › Clinic. Keep it on while your doctors
use Scribe.
you can record only your own consultations.
enrol your voice first if you want the transcript to tell your voice apart from the patient's. The
scribe still works without it.
Steps
Step 1: Open Scribe
Doselect Scribe in the left menu.
You'll seeWho are you seeing?, a search box, and your patients for today under YOUR DAY.
Step 2: Choose the patient
Doselect the patient from YOUR DAY, or search by name, phone or date of birth.
You'll seethe patient's name with Change beside it, and a CONSENT block.
if you chose the wrong person, select Change.
Step 3: Confirm consent and start
Dotick the box that begins I confirm the patient gave verbal consent…, then select Start recording.
You'll seeConnecting to the scribe…, then the recording screen.
Soyour confirmation is recorded against your name and this visit.
Start recording stays unavailable until you tick the box.
Step 4: Allow the microphone
Doif your browser asks to use the microphone, allow it.
You'll seeWaiting for the microphone. until you allow it, then RECORDING.
Step 5: Record the visit
Dohold the consultation as usual.
You'll seeLISTENING and Nothing said yet. Every word from here is captured., then captions as people talk.
Your words and the patient's appear on opposite sides.
select Pause for anything that shouldn't be recorded, then Resume.
Step 6: End the consult
Doselect End consult.
You'll seeConsult ended · processing, with Saving the recording…, Finalising the transcript…,
Writing the note… and Checking what needs your review… in turn.
this usually takes under a minute.
Result
You'll seethe draft note opens on the same screen, and the bar at the top reads Synthesised.
Sothe draft is ready for your review. It isn't final until you review and sign it.
If it doesn't work
- If you see: Start recording stays greyTick the consent box (step 3)
- If you see: You can only run the live scribe for your own consultation, after consent.Record only your own patients' consultations
- If you see: COULD NOT START with Nothing was recorded.Allow the microphone, then select Try again
- If you see: CHECK AUDIO while recordingPrepare the room and microphone
- If you see: The note doesn't appearWhat to do when a draft does not appear
- Working: The draft opens and reads SynthesisedDone. Review it next.
Limits
these steps are for Keel on the web.
the draft is written from what was said. You review and sign it before it becomes the record.
Checked against the Keel product source and in the live product on 2026-10-11. The Scribe menu item, its start screen (Who are you seeing? and Your day) and the Voice scribe switch were observed. Choosing a patient, the consent step, recording, ending the consult and the draft note were not exercised.