Record consent
Confirm on screen that the patient gave verbal consent before the scribe records the visit.
Purpose
Before the scribe records, Keel asks you to confirm that the patient gave verbal consent. This guide shows what you confirm, where, and what Keel keeps.
Before you start
always get the patient's consent before you start. Start from the Scribe screen, which asks
you to confirm consent — starting from an appointment begins recording straight away.
the patient's consent is verbal, in the room. The tick is your confirmation that you asked and
they agreed.
on the web, the consent block appears when you start from Scribe in the left menu.
Steps
Step 1: Ask the patient
Dotell the patient the visit will be recorded to write the note, and ask if they agree.
if they say no, don't start recording. Keel on the web can't record their refusal or start the
visit without recording yet.
Step 2: Open the consent block
Doin Scribe, select the patient.
You'll seeCONSENT, marked Not attested, and Start recording greyed out with Confirm consent to start.
Step 3: Tick the confirmation
Doread the sentence, then tick it: I confirm the patient gave verbal consent to record this consultation and
to keep notes from it in their medical record.
You'll seeAttested by you, and under the button, that the patient will be recorded from the moment you tap.
Soyou are confirming two things: recording this visit, and keeping its notes in the patient's record.
the note under the box reads Recorded against your name and this visit. It also says the patient
can ask for the recording to be deleted at any time, and the clinical note is kept as their medical record.
Step 4: Start recording
Doselect Start recording once.
You'll seeOpening the recording and Don’t tap again., then the recording screen.
SoKeel saves your confirmation with your name, the visit and the time.
Result
You'll seethe recording screen for this patient.
Sothis visit now carries your consent confirmation.
If it doesn't work
- If you see: Start recording is greyed outTick the confirmation (step 3)
- If you see: COULD NOT START and Your confirmation is kept. Nothing was recorded.Select Try again
- If you see: The tick clearedYou selected another patient or visit. Check you have the right one, then tick again.
- Working: The recording screen opensDone
Limits
on the web, starting from the appointment page (Start consult or Start consultation) opens
the recording without the consent tick. To confirm consent on screen, start from Scribe.
the web has no button to record that the patient declined. If they decline, don't start recording.
one confirmation covers one visit. A new visit needs a new confirmation.
Checked against the Keel product source and in the live product on 2026-10-11. Scribe's start screen, which says recording starts once you confirm consent, was observed. The consent block, the tick, Start recording and its messages were not exercised.