Appointment saved but notification failed
Keel saved the appointment but said reminders did not start. Check it's booked once, then confirm the visit with the patient yourself.
Purpose
This message means the appointment is saved. Only Keel's own reminder schedule is affected. Keel doesn't send reminders to patients yet, so the patient hasn't missed anything. Check in this order and stop at the first ✗. Never book again to fix a reminder.
Checklist
- If you see: The visit opened, or the patient is on Appointments at the right timeIt may not be saved, so this isn't a reminder problem. Check before retrying a booking
- If you see: Keel didn't say Appointment saved but reminders did not start. Retry from the detail page. (or Appointment saved, but reminders did not start. on Calendar)The appointment is saved. Don't book it again: that makes a second appointment. Retrying reminders is not available, and there's nothing to redo. Confirm the visit with the patient yourself.
- If you see: Keel didn't say Appointment booked. Note: no reminder template configured.Not an error. Your clinic has no reminder schedule, and adding one is not available.
- If you see: The patient isn't expecting a confirmation or reminder from KeelKeel doesn't send confirmations or reminders to patients yet. Give them the details yourself. Understand appointment confirmations and reminders
- Working: All of the aboveThe booking is saved and Keel showed no reminder warning. Nothing to fix here.
Good to know: when a reminder message and the booking disagree, the booking is what counts. The patient has the appointment shown on the visit page.
Checked against the Keel product source and in the live product on 2026-10-10. No step on this page was observed. The reminder messages after booking and the visit page were not exercised.