Set clinic details
Add your clinic's name, specialties, address, GSTIN, timezone and opening hours, so patients, notes and agents use the right details.
Purpose
Your clinic's name, specialties, address and hours are used on bookings, notes and messages, and your agents use the hours to answer patients. This guide fills them in once, in one form.
Before you start
only the clinic Owner can change clinic details. Everyone else sees Clinic under
Also in this clinic, marked Owner only.
have your GSTIN ready if your clinic has one. Only the clinic name is required to save.
Steps
Step 1: Open clinic settings
Doopen Settings, then select Open on the Clinic card.
You'll seethe Clinic page, with your clinic's name and only the Owner can change these.
select Help for a checklist of Clinic name, Specialty, Opening hours and GSTIN, each
ticked once it's filled in.
Step 2: Fill in the clinic profile
Dounder Clinic profile, fill in Clinic name. Add each specialty from + Add a specialty…, then fill in
Address, City, State, Pincode and GSTIN, and check Timezone.
Sopatients see the clinic name on bookings, notes and messages, so use the name they know you by.
select the (?) beside any field to see what it's for.
Step 3: Set opening hours
Dounder Opening hours, tick Open for each day you work and set the times. Select + session to add a
second session, for example after a lunch break.
You'll seeClosed beside each day you leave unticked.
Soyour agents tell patients these hours and book only inside them.
until opening hours are saved, agents can't book or reschedule at all.
more on sessions and doctors' own hours is in Set clinic hours.
Step 4: Save your changes
Doselect Save changes.
You'll seeSaved. beside the button.
Save changes stays unavailable until you change something. Unsaved changes means you have
edits that aren't saved yet.
Result
You'll seein Help, each item you filled in is ticked.
You'll seeon Setup, under Practice, Specialties, Address and hours and GSTIN are ticked, with
what you saved beside them.
SoSetup checks your saved details directly. There's nothing to mark done by hand.
If it doesn't work
Check the message beside Save changes. Keel shows only the first problem, so fix it and save again.
- If you see: Clinic shows Owner only and won't openAsk your clinic Owner (unavailable actions)
- If you see: Clinic name is requiredFill in Clinic name (step 2)
- If you see: Closing time must be after opening timeFix that session's times (step 3)
- If you see: Sessions on the same day must not overlapMove or remove one session (step 3)
- If you see: At most four sessions per dayRemove a session with × (step 3)
- If you see: This clinic is not active. Settings cannot be changed.The clinic is paused or closing. Reload the page: the Owner sees Reactivate clinic
- If you see: Could not save. Please try again.Select Save changes again
- Working: Saved.Done
Limits
a clinic can have up to 8 specialties.
Timezone offers Asia/Kolkata, Asia/Dubai, Asia/Singapore, Europe/London and America/New_York.
these details belong to the clinic you're signed in to. If your account has more than one
centre, see Understand organisations and centres.
clinic details can't be changed in the Keel phone app. Use Keel on the web.
Checked against the Keel product source and in the live product on 2026-10-09. The Clinic card in Settings, the Clinic page with its fields, Help checklist, timezones and opening hours, and the Practice steps on Setup were observed. Saving, the messages it shows, and a paused clinic were not exercised.