Understand trial expiry and usage limits
Know what happens when your trial ends or you reach a trial limit, what still works, and how to lift it.
Purpose
Your trial ends in two ways: when its 14 days run out, or when you use up its AI notes. This guide shows what you see at each point, what keeps working, and how to lift the limit.
Before you start
the trial has three stages: 14 days of trial, then 3 days of grace, then read-only.
the stages apply to the whole clinic. Everyone on the team sees the same banner.
only the Owner can request an upgrade. Everyone else can notify the Owner.
Steps
Step 1: Watch the countdown
You'll seenear the end of the trial, a navy banner reading Trial ends in 2 days, with
Upgrade for more →.
Sothis is your reminder to choose a plan before the trial ends.
the same banner warns you when you are close to a usage limit, for example
8 of 10 AI notes used. Only one warning shows at a time.
Step 2: Keep working during the grace days
You'll seeafter day 14, an amber banner reading Your trial ended — upgrade to keep working. followed by
the days left, with Upgrade →.
Soeverything still works for 3 more days. The banner stays until you upgrade or the grace days end.
Step 3: Recognise read-only mode
You'll seea red banner with a lock: Your trial has ended. You can view everything — upgrading lets you
work again.
Soyou can still open patients, past consultations, notes and records. You can't book appointments, add
patients, record or finish consultations, write AI notes, invite teammates or add a clinic.
if you try, Keel shows Your free trial has ended. Upgrade to keep creating consults,
patients, and messages.
Step 4: When AI notes run out
You'll seeafter End consult in Scribe, no draft note, and no message saying why. After ten minutes the
screen shows Not back yet.
Sothe trial's 10 AI notes are used. Keel keeps the recording and transcript but won't write new AI notes
until you upgrade. The rest of your trial keeps working.
before you reach the limit, the banner shows your usage, for example 8 of 10 AI notes used.
on a recording screen with End consultation and generate notes, Keel instead shows a notice
titled AI note limit reached, with Request upgrade and Maybe later.
generating the note again for a consultation that already has one doesn't use another AI note.
Step 5: Lift the limit
Doselect Upgrade → on the banner, or Request upgrade on the notice. Once your plan is active, select
Retry on a consultation whose note didn't come back.
You'll seefrom the banner, the Owner sees the plans. Anyone else sees Only your clinic owner can
upgrade. and Notify owner.
Soonce Airgent activates your plan, the banner goes away and work carries on with nothing lost.
Result
| Stage | Banner you see | What works |
|---|---|---|
| Trial, days 1–14 | none, or a navy warning | everything in your trial, up to its limits |
| Grace, 3 days | amber Your trial ended — upgrade to keep working. | everything in your trial, up to its limits |
| Read-only | red Your trial has ended. You can view everything — upgrading lets you work again. | viewing only |
Soyour records are never hidden. Only new work stops, and upgrading starts it again.
If it doesn't work
- If you see: Only your clinic owner can upgrade.Select Notify owner (who can change the plan)
- If you see: Couldn't send that just now — try again.Try again
- If you see: Trial ended when you generate a noteThe trial is read-only. Upgrade (step 5)
- If you see: Seat limit reachedThe trial has no seat left for that role. Upgrade (step 5)
- Working: Request received or Upgrade requestedDone. The Airgent team will contact you to activate your plan.
Limits
consultations and call insights are counted (50 each in the trial) but never blocked.
AI notes are counted over the whole trial, not per month.
a paid clinic doesn't see these trial banners.
Checked against the Keel product source and in the live product on 2026-10-09. No trial stage was available to observe. The banners, notices and limits on this page were not observed.